Front Desk Intern / Volunteer

JOB TITLE:  INTERN/VOLUNTEER – FRONT DESK SUPPORT

REPORTS TO:  PROGRAMMING & FACILITIES MANAGER

STATUS: INTERNSHIP or VOLUNTEER POSITION

SALARY: NA

BENEFITS: NA

ABOUT PORTLAND COMMUNITY MEDIA

At Portland Community Media we inspire people from all backgrounds to engage with existing and emerging technologies for the purpose of promoting broad participation in our civic and cultural life. PCM provides the tools, training and transmission for the creation of local, noncommercial, community-based media.

POSITION DESCRIPTION:

Front Desk Support Interns and Volunteers work with PCM Technical Specialists to support the needs of Public Access producers and guests of PCM. Front Desk staff members work one-on-one with all members of the public to provide friendly, professional support in navigating PCM’s facility and processes. Front Desk staff are the face of PCM and help build solid relationships with the public we serve.

QUALIFICATIONS

• Posses a positive attitude and friendly demeanor;
• Experience in reception, hospitality, customer service, or similar role is a plus;
• Ability to create positive engagement with customers face-to-face and over the phone;
• Ability to communicate effectively across differences in age, class and ethnicity;
• Good organizational skills;
• Flexible to volunteer evenings and/or weekends.

RESPONSIBILITIES

• Greet and assist a wide variety of community members;
• Answer phones and forward callers to appropriate staff;
• Maintain a positive, friendly and supportive environment, and provide excellent customer service;
• Follow outlined processes to maintain a clean and safe environment for public access producers and other staff.

If you are interested in this Intern or Volunteer opportunity please complete the PCM Volunteer Application form, and submit the application and your support materials if any (resume, etc.) to Bea Coulter.